ISO 9001 2000 & JCAHO Comparison Chart
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Topic
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(ISO 9001:2000)
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(JCAHO)
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Mission
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Measures commitment to quality management
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Measures safety and quality of care in healthcare industry
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Business Sectors
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Primarily technical, manufacturing
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Healthcare
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Performance Measurement
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Must meet customer satisfaction and regulatory systems standards
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Must meet patient rights, patient treatment, and infection control standards
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Participation Requirements
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Voluntary (Necessary to receive certain contracts)
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Voluntary (Necessary for most insurance companies & Medicare)
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Geographic Impact
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Worldwide (887,770 companies are accredited)
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United States (15,000 companies accredited)
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How Certification Occurs
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Certification is Voluntary – followed up with progressive annual audits, surveys and check ups
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On-site surveys/check-ups every 2-3 years
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Benefits to Customer
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Highest quality products and customer service Consistency
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Confidence in quality and care, treatment and services
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Benefits to Business Owner
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Systems standardization Product reliability Improves safety
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May reduces liability costs, improves risk management risk reduction
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